Returns and Refunds

Welcome to the Returns and Refunds of Alwesam group!

Welcome to our Returns Policy page. We want you to be completely satisfied with your purchase.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange. Please note that the item must be in its original condition and packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at info@alwesamgroup.com to request a return.
Provide your order number and the reason for the return.
Our team will provide you with a return authorization and shipping instructions.
Ship the item back to us in its original packaging, including the return authorization.

Refund Process

Once we receive your returned item, our team will inspect it and process your refund within 5 business days. You will receive the refund in the same form of payment used for the original purchase.